RETURN POLICY

Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

• If you purchase an item with a discount of 30% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at shop.boutiquepanache@gmail.com or call us at 989-391-4077 for assistance! 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact us at shop.boutiquepanache@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or exchange. You must include a photo of the damage / defect with your email. 

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. 

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• Return Address: Panache Boutique  
Attn: Returns
214 Center Ave
Bay City Mi
48708

The following items are all FINAL sale and cannot be returned : 

Accessories (including Tote Bags, Home Decor, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 20 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned. 

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